Everything to gain and nothing to lose

As part of the "All to Gain and Nothing to Lose" promotion, if you have not used the protection within 5 years, a purchase credit equivalent to 50% of the price paid will be granted. Credit applicable on a minimum purchase of $1000 in the furniture, mattress and decoration departments. This credit must be used within 6 months of being issued. To claim your credit, write to us at rienaperdre@tanguay.ca at the end of your protection plan.

Replacement plan* : products under $300

* Limited to the purchase price of the product

This document, together with your purchase invoice, sets out all the provisions of the Protection Plan (Plan), sold by the retailer and available to the Plan holder, as well as the obligations and services that will be provided by Comerco Services Inc (Comerco) in respect of the product covered by the Plan. The Plan is administered by Comerco. Comerco deposits funds in a guarantee trust to cover future claims. This trust is also the beneficiary of a limited bond issued by an insurance company. Comerco agrees to:

At its discretion and in return for the costs associated with this Plan, to reimburse the purchase cost of the product during the stipulated term and under the conditions described below, provided that the replacement in question is justified by a breakage or a defect in manufacture of the product, under normal conditions of use.

General conditions

1. This Plan is effective from the expiration date of the manufacturer's combined parts and labor warranty period for two (2) years, to a maximum of four (4) years.
2. To be eligible for coverage under the Plan, the covered product must have been purchased in new condition, be covered by a repair warranty of at least ninety (90) days, and have a retail value of less than $300.00 (excluding taxes). Breakage must be reported during the coverage period of the Plan.
3. The amount authorized for the replacement product cannot exceed the value of the original product, as stipulated on the purchase invoice. Once the product has been replaced, Comerco has fulfilled all of its obligations under this Plan and this Plan becomes null and void.
4. This Plan is valid for products intended only for domestic use in a single-family dwelling. Products installed in the common areas of a multi-unit dwelling are not eligible for this Plan. In the case of home-based businesses, only day care centres and private residential homes are eligible for coverage. Any other type of business is considered commercial and cannot benefit from this Plan. Commercial or rental use will render this Plan null and void and if no costs have been incurred by Comerco, the holder may obtain a full refund of the Plan from the retailer.

The following are excluded from the responsibility of

Damage caused :

1. By the fact that the product has not been used in accordance with the manufacturer's recommendations for use or in conditions for which it was not designed.
2. By external causes, rust, insect or rodent infestation, misuse, improper installation, abuse, modification, accident, shock, drop, chemical corrosion, damage during delivery or data transmission problems.
3. By the infiltration of sand, liquid or moisture, unless the manufacturer explicitly guarantees the product as being submersible.
4. By breakdowns subject to a manufacturer's recall procedure or service bulletin and repairs, replacements, parts and/or labour costs covered by a manufacturer's warranty or insurance policy.

The following products or components:

1. Trims, control or dimming markings, cosmetic components, products and/or parts that are covered under a manufacturer's warranty.
2. The housing showing signs of warping or sagging.
3. Any structural part or component whose failure or condition does not prevent the product from functioning as designed.
4. Parts that need to be, under normal use, periodically replaced or cleaned such as, but not limited to, bulbs, lamps, fuses, filters, batteries or ink cartridges.
5. Windows, adjustable legs and/or rollers and handles that are damaged by external causes.
6. Satellite dishes, cables, shelves, drawers and cleaning of windows and screens.
7. Any product with an altered or non-existent serial number. In this case, the Plan becomes null and void, without refund.
8. Phosphor burned into or onto the screen surface and replacement or repair of pixels not covered by the original manufacturer's warranty.

Other exclusions :

1. Smells.
2. The noise and performance of the product that is not caused by breakage.
3. The loss of use of the product as well as the loss of income, wages and time caused by delays resulting from the breakdown of the product, parts out of inventory or any other difficulty related to the replacement process.
4. Loss or appropriation by third parties of data left in a product that requires replacement under this Plan. The holder is entirely responsible for recovering the medium of the data belonging to him.
5. Configuration, data loss and computer viruses, updates required by the device for its operation, as specified by the manufacturer. Software included with the device and data recovery from a broken device.
6. Costs relating to the removal and reinstallation of a product as well as the installation of a replacement product.
7. Repairs not authorised by Comerco. In this case, the Plan becomes null and void, without refund.

Obtaining service and other details

To get service

If the product breaks down during the period of coverage :

• The Plan holder must return the product to the retailer.
• The retailer will validate the breakage of the product.
• Once the breakage has been confirmed, a replacement authorization will be sent to the retailer within two (2) working days.
• The Plan holder will have to choose a replacement product and the retailer will deduct the amount of the purchase price of the original product before taxes from the price of the replacement product.

Cancellation

Comerco may cancel this Plan, at any time, in case of fraud. The Plan holder may cancel the Plan for any reason within thirty (30) days from the date of purchase of the Plan, if no claim has been made. The refund of the Plan will be made to the retailer who sold the Plan.

Privacy

The Planholder authorizes Comerco to provide the Planholder's name, contact information and any information in the Planholder's file held by Comerco to any third party wishing to offer a new Plan, to any subcontractor mandated by Comerco to provide services related directly or indirectly to the Plan, or to any entity to which Comerco may assign, in whole or in part, its obligations under the Plan.

Transferable

This Protection Plan is transferable from one owner to another, free of charge, by completing the online application at www.comerco.com/transfertproprietaire