Professional Service
Enjoy a comfortable experience even during delivery! Tanguay offers professional delivery by truck or courier. The delivery method depends on what you purchased and where you want it delivered. This service is free in Quebec, certain areas of Northern New Brunswick, and Eastern Ontario*.
However, some restrictions may apply. We invite you to validate this with your postal code below.
Once the buyer makes the purchase, Tanguay will contact them to inform of the scheduled delivery date for the ordered goods. The delivery date may change for various reasons. These reasons include product availability, delivery location, and site conditions. Things like weather, supplier delays, mechanical issues, and postal delays can also impact when Tanguay's delivery arrives.
We apologize for any inconvenience, but Tanguay cannot hold responsibility for missing the original delivery date.
Buyer Responsibilities
Whether for pickup or home delivery, it is essential that the buyer ensures the dimensions of the purchased item fit the space it will occupy and checks that the doorways and stairwells are large enough to accommodate the item, allowing delivery personnel to perform their job safely and without constraint during home delivery.
The entrance to the buyer’s home must be clear and accessible at the time of delivery.
To avoid damage, we recommend that buyers protect their home’s floor coverings. For safety reasons, delivery personnel must keep their shoes on during delivery.
It is mandatory to unplug your old appliances before our delivery team arrives to make it easier for us to remove them. This precaution ensures a quick and safe collection.
Track Your Order in Real-Time
No need to keep waiting for hours without knowing when your delivery will arrive!
You can now have all the necessary information at your fingertips!
You can always log in to get updates on your delivery date by signing in to your client account or our online service request tool. On the day of delivery, you'll get real-time updates and can track our delivery truck's route to your home.
Before delivery, you will receive an automatic message informing you of the delivery time. This information will also be available in your client space. This time slot is an estimate, as external factors can change the delivery time.
Schedule and Modify a Delivery
Having a scheduling conflict with your delivery? You can be confident that there is no cause for concern. You can change your delivery date up to 48 hours before it arrives. Just go to your account or use the tool in our Customer Service section.
You can schedule your delivery once you pay for the item. The item must also arrive at one of our distribution centers.
Delivery of your goods should be a pleasant experience, not a stressful one! That’s why we have implemented all these conveniences to improve service and delivery flexibility. Because at Tanguay, we prioritize your comfort at every stage.
