Comfort Guarantee
Choose your mattress with peace of mind
At Tanguay, customer satisfaction is always the most important objective.
We know that mattresses are the most used and appreciated furniture in a house. This is an excellent reason to choose it wisely. In addition to the manufacturer's basic warranty that protects you against imperfections, Tanguay offers a 90-day Comfort Warranty that allows you to exchange your mattress if you are not completely satisfied with the comfort.
However, here are the conditions:
- The purchase of the mattress must be accompanied on the same contract by the purchase of a stain-resistant mattress cover of the same size.
- The mattress cover must be used at all times to protect the mattress.
- The consumer must keep the mattress for a minimum of 60 days as a minimum trial period is necessary to get used to the new comfort.
- The Comfort Guarantee lasts for a maximum of 90 days from the day of delivery. It gives the consumer the right to exchange the mattress for a model of equal or greater value for the difference. Please note that no refunds will be given.
- If the mattress needs to be exchanged, the consumer undertakes to return it clean and undamaged.
- The exchange must take place at the place where the mattress was originally delivered.
- The Comfort Guarantee is valid for one exchange only.
- Excluded from the Comfort Guarantee is the case where the customer considers the mattress to be too big or too thick.
- A $50 handling fee will apply when exchanging your mattress.
Choosing the right mattress
The Comfort Guarantee ensures that you get a good mattress that meets your needs. But here are some tips to help you choose the right mattress from the start.
What level of firmness do you need?
Firmness describes the hardness of a mattress. There are three types of mattresses: soft mattresses, balanced mattresses and firm mattresses.
To compare options, a firmness scale of 1 (very soft) to 10 (extra-firm) is generally used.
What is your sleeping position?
Your sleeping position combined with your body weight typically determines the ideal firmness level of your mattress.
For example, side sleepers who weigh less than 130 pounds will sleep better on a soft mattress. People who sleep on their backs or sides and weigh more than 230 pounds will sleep better on an extra-firm mattress.
It's all about weight and sleeping position.
Choosing a mattress is something you do once every 10 or 15 years. Whether it's a pocket spring, memory foam or a boxed mattress, it's always important to take the time to choose your mattress properly. After all, the quality of your sleep depends on it.
If you need help choosing your next mattress, don't hesitate to ask our team. With their advice, you will choose the right mattress and sleep better.
Tanguay's Comfort Guarantee ensures that you make the right choice for years of comfortable sleep.
